Returns, Replacements & Digital Access Policy
Guidelines governing statutory withdrawal rights and quality replacements for educational materials distributed by BERGEN.KIDS DA.
1. Statutory Right of Withdrawal (Printed Physical Materials)
In accordance with European consumer protection directives and Norwegian law, recipients ordering physical copies of research monographs, books, or conference reports have the right to withdraw from the purchase without stating a reason within 14 calendar days of receiving the shipment.
To exercise the right of withdrawal, notify our reader service desk by submitting an unequivocal statement via email to: [email protected].
2. Reimbursement of Payments
Upon valid notification of withdrawal, all payments received for the returned items will be reimbursed within 14 days of our receipt of the returned physical materials. Reimbursement will be executed using the same payment channel employed during the initial transaction.
3. Replacement of Damaged or Defective Printed Copies
If a physical monograph is delivered with manufacturing defects (e.g. binding flaws, missing pages, or shipping damage), the recipient is entitled to a free replacement copy dispatched immediately, or a full refund upon request.
4. Digital Open-Access Content (E-Guides & PDFs)
Access to our electronic research repository and digital PDF monographs is completely free. Readers may unsubscribe from educational email dispatches at any time via the one-click unsubscribe link provided in every newsletter or by notifying our support desk.
5. Return Address & Contact Desk
Physical return shipments should be addressed to our registered office:
BERGEN.KIDS DA — Reader Support & Distribution Desk
Stokkedalen 109, 5151 Straumsgrend, Bergen, Norway
Email: [email protected] • Phone: +47 55 98 24 10